Transcription: Communication is an imperfect art, but it's definitely worth the effort. Invest the time and energy necessary to achieve mastery. Become a student of language. You see, what we put into the computer is what will come out when we're up against a conflicting situation. Both you and your organization will be better served when you learn to send and receive messages in the most precise manner possible. Here's something else to think about. There are some situations where how you communicate actually causes the original conflict. This usually happens when you use negative language. Negative languag ...
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